Browse our Knowledge Hub
Our team is perfectly formed, with experts across multiple areas of marketing, including CX, digital marketing, advertising, SEO and more. Flick through our knowledge hub – with carefully-written content made by our team.
If you want quick refreshers and new perspectives, we have plenty to share.
In this article we delve into the importance of voice search optimisation, best practices and why it’s relevant for B2B organisations.
In this blog article Fresh Nous Director, Celia Felgate, reflects on the existing and new things taking CX by storm in 2024. Discover the big 5 customer experience trends to watch this year.
In this blog article. we discuss the significance of online reviews, the challenges posed by fake reviews as well as the responses being taken to combat them.
In this blog article, we’ll discuss the differences between B2B and B2C personas and how to create a B2B personas that will help you unlock more conversions.
Customer Journey Mapping has become an incredible tool for envisioning the customer’s experience, but why? How do you create them and what is the best way of going about it? Why journey map? Journey Mapping is an essential tool when it comes to...
The term “everything Customer” was first coined by the ever-insightful Don Scheibenreif of Gartner at their European symposium a little over 12 months ago. The term was used to capture the far-reaching audience who can now be satisfied by a...