As customer experience experts we’ve found ourselves talking more and more about the online experience over the last decade. It’s been a steady ramp-up of importance in the broader CEX world. And then came a pandemic. We all retreated into homes and in front of our...
Whilst the ‘big picture’ is what we all need to see we’ve got great news – there are little things that matter just as much and here are our 4 top reasons why small actions matter in the big picture of customer experience. Meeting rooms awash with teams busy...
Sports fans, just like any other consumers, can often feel they’re being taken for granted. What happens on the pitch, court or on the ice certainly plays a large part in making sure they turn up week after week but in recent years supporters have come to expect more...
With Sesame Street celebrating its 50th birthday this year, it seems the AI folks at Google have decided to pay their own tribute to the children’s TV classic with a new algorithm update. Just like the friendly yellow muppet, BERT (which stands for Bidirectional...
Voice Search Did you know that over 50% of people use voice search daily in Britain alone? Risen from a mere 25% only 4 years ago, according to Google, 1 in every 5 searches is done by voice - that’s around 20% of all search activity. It’s predicted that by 2022 over...
The evolution of Snapchat filters. Should businesses be utilising this platform more? Social media can be an invaluable tool for any business, it’s a platform which allows businesses to grow their brand awareness and develop better, more meaningful, connections with...
With over 50% of all internet users now accessing a social media network at least once a day organisations of all sizes face little choice as to whether they deal with social media in their businesses. The latest ‘Cisco Connected World Technology Report’ reports...
As part of the #payitforward campaign, launched by Fresh Nous at the Business Expo on the 7th March, we are proud to announce our support of a fantastic local charity called Footsteps. They do an amazing job, providing support for bereaved children, young people...
We’re very excited to announce that we have been shortlisted as a finalist for the Best Use of Social Media award at this year’s Herefordshire and Worcestershire Chamber of Commerce Awards. The winner will be announced at the Awards Ceremony on 7th June 2018.
Customer experience and experiential marketing – both the buzz phrases of recent years have given us marketers new phrases on which to hang the hats of our strategies. We tell organisations that they must get closer to their audiences, understand their interactions...
Discover Fresh Nous successes, challenges and adventures on our Case Studies page.
As customer experience specialists we have a bespoke approach to CX programmes. We’ll work with you, sharing our tools in journey mapping, customer insight discovery and communication strategy to help you build the optimum experience for your stakeholders.
