We recently saw an advert claiming that AI can replace an entire marketing team for the price of Netflix. It promised ads, videos, and posts in minutes, with “no team, no stress, no delays, no overthinking”. On the surface, it is exactly the kind of message that will...
Authority, Trust, Relevance: the three signals AI uses to decide which businesses to recommend. Learn how to get recommended by AI.
How AI search is changing visibility, reviews and digital PR. Key insights from Fresh Nous at Worcestershire TechFest 2026.
When Jeremy Clarkson banned anything non-British from his pub, The Farmers Dog, he didn’t just start a barroom debate. He kicked off a full-blown ketchup cliff-hanger. Months without the nation’s favourite red stuff… until mid-2025, when the Isle of Wight’s...
Laser-focused LinkedIn We were prompted to write this after a fascinating conversation with a client of ours—a bit of a LinkedIn whizz—who approaches the platform with the kind of precision usually reserved for lab experiments. Their methodical, data-led mindset...
ChatGPT trends this SpringAt Fresh Nous, we live for a good trend. Especially when it involves AI, creativity, and a healthy dose of fun, making the ChatGPT Superhero trend was right up our street . As a customer experience agency that's deeply into tech and always...
This National Apprenticeship Week 2025, we’re celebrating the incredible journey of our apprentices from learners to leaders—a theme that perfectly reflects the power of apprenticeships in shaping future careers.
In this article we delve into the importance of voice search optimisation, best practices and why it’s relevant for B2B organisations.
In this blog article Fresh Nous Director, Celia Felgate, reflects on the existing and new things taking CX by storm in 2024. Discover the big 5 customer experience trends to watch this year.
Customer Journey Mapping has become an incredible tool for envisioning the customer’s experience, but why? How do you create them and what is the best way of going about it? Why journey map? Journey Mapping is an essential tool when it comes to understanding the...
Discover Fresh Nous successes, challenges and adventures on our Case Studies page.
As customer experience specialists we have a bespoke approach to CX programmes. We’ll work with you, sharing our tools in journey mapping, customer insight discovery and communication strategy to help you build the optimum experience for your stakeholders.
