If you’re a business owner, you probably think you know your business inside out. What about outside in? When was the last time you looked at your business through the eyes of a customer? Seeing things from a different perspective enables you to create effective...
With Sesame Street celebrating its 50th birthday this year, it seems the AI folks at Google have decided to pay their own tribute to the children’s TV classic with a new algorithm update. Just like the friendly yellow muppet, BERT (which stands for Bidirectional...
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As customer experience specialists we have a bespoke approach to CX programmes. We’ll work with you, sharing our tools in journey mapping, customer insight discovery and communication strategy to help you build the optimum experience for your stakeholders.
